RFID; Ubiquitous in America – and Coming Soon to the EU
When I was a child, I remember the prices on products at the store were merely stickers with a currency value on them. Sometimes, there were several stickers – one on top of the other – and you could see if the price had changed upwards or downwards.
Stream-Mining Work: Connecting the Crosscurrents of Knowledge by Kelvin F. Cross
The vice president of leading HMO (Health Maintenance Organization) laments: “We know how to streamline work from point A to point B, but we don’t know how to routinely and rapidly streamline learning from our collective experiences, especially across our disparate functions and processes.” She is not alone.
Sitting on a Gold Mine: Uncovering Hidden Profit Centers by Stephen Long, PhD
Managers understand one important fact in today’s global economy: Businesses must perform at the highest standard and then continually improve just to be competitive. Great performance is becoming more and more valuable and hidden pockets of profit exist in every organization.
Excellent Customer Service Is Only Necessary If There Is A Choice
Human behavior is as funny as it is interesting. We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience. We are conditioned to not question that which is “normal” – because that is the way it’s always been. And not given an alternative to…
Operational Excellence through Emotional Excellence
“Operational excellence is a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.” People are at the core of operational excellence. They are also at the core of your business. Should you then not focus…
Change Happens – Get over it, get on with it!
I know this title is a little provocative. It is supposed to be!! Two different ways… two different feelings! How would you feel if someone tells you that you have to change? There’s no choice. How would you feel when you have sufficient experience to perceive why you need to change, how you can change and…