State of Readiness: Steven Leuschel; Director of Operational Excellence, Guardian Elder Care

State of Readiness: Steven Leuschel; Director of Operational Excellence, Guardian Elder Care

About the Podcast My guest today is Steven Leuschel, Director of Operational Excellence at Guardian Elder Care, with a network of elderly care facilities located across Western Pennsylvania, West Virginia, and Eastern Ohio. He has published several books including;• “Lean Culture Change: Using a Daily Management System”• “The Executive Guide to Lean Culture Change”, a…

State of Readiness; Aaron Roe – Global Process Owner at Roche

State of Readiness; Aaron Roe – Global Process Owner at Roche

I invite Aaron Roe, presently the Process Owner of Customer Experience at Roche Diabetes Care, as my guest on this episode of “State of Readiness“. This is a really great conversation full of enthusiasm and passion. Aaron Roe has spent the last 15 years at Roche, holding positions and roles including; Commercial Excellence Director, Business…

Ready, Fire, Aim!

Ready, Fire, Aim!

There is a saying, rather a curse; “May you live in interesting times”.  It is a curse because interesting times are times that are full of Volatility, Uncertainty, Complexity, and Ambiguity; interesting times are VUCA times; disruptive, chaotic, and transformative. Whereas life in uninteresting times is predicable, rote, even boring. We are living in interesting…

Know what? So what…

Know what? So what…

There was a recent post in the Operational Excellence Group that I own on LinkedIn.  The post was about the National Aeronautics and Space Administration’s (NASA) Lean Six Sigma program and the benefits that were realized.  The person who created the post was rather excited that the program had saved NASA $1.3 million. Reading this got me pondering. …

State of Readiness; Dr. Morphis Tsalikidis (PhD)

State of Readiness; Dr. Morphis Tsalikidis (PhD)

In this edition of “State of Readiness”, I invite Dr. Morphis Tsalikidis. Morphis is an experienced professional in the field of Operational Excellence who I have known for a great many years and with whom I have shared the stage at several conferences. Our conversation is on the impact of COVID on businesses and their…