Best Practices for Designing and Deploying an Operational Excellence Program

Best Practices for Designing and Deploying an Operational Excellence Program

These approaches can also be applied to Continuous Improvement, Lean, or Six Sigma Programs. I started my first business, XONITEK, in August of 1985.   I still own its latest incarnation located in Jackson Wyoming.  Having owned my own businesses for the last 37 years makes me uniquely unemployable.  Perhaps that could change given the right…

CASE STUDY: A new prescription for improving business performance at GlaxoSmithKline

Introduction GlaxoSmithKline (GSK) is a global healthcare group headquartered in London, UK, engaged in the discovery, development, manufacture and marketing of pharmaceutical products and health-related consumer products. (http:\www.gsk.com) Outline This article will share how we started, scaled up and began to embed the ADP (Accelerating Delivery and Performance) way of working in GSK between 2009 and…

Case Study: Operational Excellence Audits as Key Driver

Background: From 1987 until 2009 I was CEO of Interbake Foods, a food processing company headquartered in Richmond, Virginia. We competed in four business segments: Girl Scout cookies, contract manufacturing for branded companies, private label cookies sold to retailers, and baked ingredients for ice cream processors (primarily ice cream sandwich cookies and cones). Interbake had…