State of Readiness; Joe Vacca, Cigna

State of Readiness; Joe Vacca, Cigna

For 20+ years Joe has been empowering organizations, teams, and individuals to continuously improve processes and outcomes toward their goals and ultimately achieve Excellence in their chosen business, function, or discipline.  What makes Joe unique is that he has led successful transformation programs across several Fortune 100 companies – and he has experienced the deployment…

State of Readiness; Caroline Bondier, KONE Corporation

State of Readiness; Caroline Bondier, KONE Corporation

With fifteen years of international work experience, Caroline Bondier joined with KONE Corporation in 2011 as a CRM Business Analyst and has moved up the ranks of leadership to her present position as the Director, Process Development and Program Management for KONE’s Modernization Business Line.  After some struggle to find work, Caroline started her career…

State of Readiness; James Considine, Operational Excellence and Agile

State of Readiness; James Considine, Operational Excellence and Agile

Welcome to this episode of the State of Readiness Podcast with James Considine – on the topic of Operational Excellence and Agile In this episode, we will have a conversation with James Considine; the Chief of Staff and Head of Business Programs for the Aging and Caregiving business at Philips, where he oversee the enterprise PMO,…

Operational Excellence is Not Something New

Operational Excellence is Not Something New By Joseph F Paris Jr There is a lot of content created around Operational Excellence and its companion disciplines – including; Leadership, Lean, Six-Sigma, Theory of Constraints, Project Management, and so on – which together comprise Operational Excellence (including the content produced by myself).  But are all of these…

Turnarounds in Customer Experience – the Real “Unicorn”

Turnarounds in Customer Experience – the Real “Unicorn”

We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions?  How many times have we read bad reviews on hotels or restaurants as compared to…