Getting the Most Value from Your Holiday Season
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Getting the Most Value from Your Holiday Season

The Thanksgiving Day feast is barely digested – yet there is still a week or so of leftovers remaining.  I remember, as a child growing-up in Endicott, New York, always marveling at the variety of dishes that could be made from the remnants.  With so many leftovers from every dish served during the prior day’s…

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Business Rule #1: The customers have a choice … Make sure they pick you!

For every company, it’s a jungle out there… Every day, every moment, you are either the hunter or the hunted. The strong and the skilled survive while the weak get cut from the herd to be killed and eaten – or just fall back and left to die. And the pace gets quicker each and…

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Excellent Customer Service Is Only Necessary If There Is A Choice

Human behavior is as funny as it is interesting.  We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience.  We are conditioned to not question that which is “normal” – because that is the way it’s always been.  And not given an alternative…

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Sie brauchen was?! Es dauert wie lange?!

“You need what?!” … “It will take how long?!” I have uttered these two questions more than any others during my move to Frankfurt, Germany.  It seems that everything has involved a considerable process –a rather slow and convoluted process at that.  More often than not, the experience has been frustrating, comical, and largely absurd. …