State of Readiness: Steven Leuschel; Director of Operational Excellence, Guardian Elder Care

State of Readiness: Steven Leuschel; Director of Operational Excellence, Guardian Elder Care

About the Podcast My guest today is Steven Leuschel, Director of Operational Excellence at Guardian Elder Care, with a network of elderly care facilities located across Western Pennsylvania, West Virginia, and Eastern Ohio. He has published several books including;• “Lean Culture Change: Using a Daily Management System”• “The Executive Guide to Lean Culture Change”, a…

State of Readiness; Aaron Roe – Global Process Owner at Roche

State of Readiness; Aaron Roe – Global Process Owner at Roche

I invite Aaron Roe, presently the Process Owner of Customer Experience at Roche Diabetes Care, as my guest on this episode of “State of Readiness“. This is a really great conversation full of enthusiasm and passion. Aaron Roe has spent the last 15 years at Roche, holding positions and roles including; Commercial Excellence Director, Business…

Know what? So what…

Know what? So what…

There was a recent post in the Operational Excellence Group that I own on LinkedIn.  The post was about the National Aeronautics and Space Administration’s (NASA) Lean Six Sigma program and the benefits that were realized.  The person who created the post was rather excited that the program had saved NASA $1.3 million. Reading this got me pondering. …

Eulogy of a Continuous Improvement Program

Eulogy of a Continuous Improvement Program

When you were born, everyone could see the twinkle in your eyes for the fire and passion you held.  As you grew, you became inspired by the reported accomplishments of others; and consumed with great enthusiasm and dedication every bit of knowledge that was at your disposal.  You had the good fortune of being influenced…

Being Clear and Concise

Being Clear and Concise

The date is November 19th, 1863.  A crisp autumn day in the fields of southern Pennsylvania in a little farm-town called Gettysburg.  Just four months earlier, the fierce battle of Gettysburg raged there as the Union and Confederate forces clashed in what mark the decisive high-water mark of the Confederate efforts to separate from the…