Industry News Press Room

Customer Focused Continuous Improvement – Beyond Words: Part 1

Customer Focus – probably the most over-used, misunderstood phrase in business today.  We hear it everywhere… every company is customer focused, every company prides itself on having the highest ratings in customer satisfaction.  More than ever before, companies are spending millions on achieving higher customer ratings.  And yet, Customers are ‘churning’ from one type of…

Industry News Press Room

Why do Some Dashboards Succeed While Others Fail? by Rita Hadden

At a recent Gov 2.0 Summit, Ellen Miller, a recipient of prestigious technology accolades and an advocate for Open Government who promotes the use of technology to increase transparency, said that the data in the USASpending.gov dashboard “is almost useless”. Miller stated that some numbers on this dashboard are “over reporting, under reporting, and not reporting”*,…