Customer Focus – probably the most over-used, misunderstood phrase in business today. We hear it everywhere… every company is customer focused, every company prides itself on having the highest ratings in customer satisfaction. More than ever before, companies are spending millions on achieving higher customer ratings. And yet, Customers are ‘churning’ from one type of…
Accepting the recession landscape has been extraordinarily painful. The recovery journey will have challenges that must be embraced to create a sustainable business in the new, post recession landscape. How do we establish new operational excellence framework in this unsettled landscape?
At a recent Gov 2.0 Summit, Ellen Miller, a recipient of prestigious technology accolades and an advocate for Open Government who promotes the use of technology to increase transparency, said that the data in the USASpending.gov dashboard “is almost useless”. Miller stated that some numbers on this dashboard are “over reporting, under reporting, and not reporting”*,…
Each of us belongs to a community, or network. In fact, each of us belongs to a great many different networks – with each network being defined by some kernel at its core. These kernels may be physical, ideological, geographical, genetic, religious, or one of countless other characteristics that might define who we are and to…
A housing association working in the UK reported that a turnover of nearly £115m provides approximately 16,000 homes for more than 30,000 people. It works in partnership with local authorities, organizations and residents to create safe, sustainable communities.
