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  • Body of Knowledge

    Voids Lettings Case Study by Eirian Lewis

    ByXONITEK January 27, 2011December 30, 2020

    A housing association working in the UK reported that a turnover of nearly £115m provides approximately 16,000 homes for more than 30,000 people. It works in partnership with local authorities, organizations and residents to create safe, sustainable communities. 

    Read More Voids Lettings Case Study by Eirian LewisContinue

  • Body of Knowledge

    Lean Leadership – The Invisible Force by Thomas Thorsted & Peter Knorst

    ByXONITEK January 27, 2011December 30, 2020

    ”We started our Lean journey at Ford Motor Company in 1983. Inspired and impressed by the success in gaining market share achieved by the Japanese car manufacturer Toyota we went to Japan to study their means and methods, and we came back with the right recipe. With this is at hand we implemented all the good things we have…

    Read More Lean Leadership – The Invisible Force by Thomas Thorsted & Peter KnorstContinue

  • Excellent Customer Service Is Only Necessary If There Is A Choice
    Body of Knowledge Founders Desk

    Excellent Customer Service Is Only Necessary If There Is A Choice

    ByJoseph Paris January 13, 2011February 18, 2026

    Human behavior is as funny as it is interesting.  We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience.  We are conditioned to not question that which is “normal” – because that is the way it’s always been.  And not given an alternative…

    Read More Excellent Customer Service Is Only Necessary If There Is A ChoiceContinue

  • Body of Knowledge

    Stream-Mining Work: Connecting the Crosscurrents of Knowledge by Kelvin F. Cross

    ByXONITEK January 13, 2011December 30, 2020

    The vice president of leading HMO (Health Maintenance Organization) laments: “We know how to streamline work from point A to point B, but we don’t know how to routinely and rapidly streamline learning from our collective experiences, especially across our disparate functions and  processes.” She is not alone. 

    Read More Stream-Mining Work: Connecting the Crosscurrents of Knowledge by Kelvin F. CrossContinue

  • Body of Knowledge

    Sitting on a Gold Mine: Uncovering Hidden Profit Centers by Stephen Long, PhD

    ByXONITEK January 13, 2011June 29, 2021

    Managers understand one important fact in today’s global economy: Businesses must perform at the highest standard and then continually improve just to be competitive. Great performance is becoming more and more valuable and hidden pockets of profit exist in every organization.

    Read More Sitting on a Gold Mine: Uncovering Hidden Profit Centers by Stephen Long, PhDContinue

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