4th Annual XONITEK Lean Six Sigma Symposium & Saratoga Race Course Outing
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21997
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21997
Total Productive Maintenance (TPM) originated in Japan in 1971 as a method for improved machine availability through better utilization of maintenance and production resources. Within years TPM evolved as a management approach and spread all over the world. T stands for Total, P stands for being Productive and M is representing Maintenance / Manufacturing / Management. TPM…
People are naturally seduced by a “deal”. We gravitate to signs in stores and on billboards that proclaim, 50% off” or “Buy-one Get-one”. We like to think that we are paying far less for something that we have a right to – that somehow we got the “better” of our opponent. We take a smug…
“You need what?!” … “It will take how long?!” I have uttered these two questions more than any others during my move to Frankfurt, Germany. It seems that everything has involved a considerable process –a rather slow and convoluted process at that. More often than not, the experience has been frustrating, comical, and largely absurd. …
I read a great blog post regarding the Value Proposition of seat belts. Seat Belts! Who would think that seat belts needed a marketing plan? Then again, I can remember riding in my Dad’s old Chevy pickup when I was a kid – and I’m fairly certain the thing didn’t even HAVE seat belts. However, if we can all…
I see many questions asked regarding the development of a BE /OE/CI/LSS (Business Excellence Operational Excellence/Continuous Improvement/Lean Six Sigma) program. There is no right or wrong answer since every business is different. However, I wanted to share my experience, thoughts and some options as it relates to multi-national organizations. Hopefully you will find them useful….
How to move from simply measuring customer satisfaction to taking action that drives growth. Many companies measure and report the purported satisfaction or loyalty of their customers. However, the ‘metric’ is just the introduction to the many stories your customers have to tell. The real power is inside these stories and what you do with them…