What’s the Bottom Line for Customer Experience? Can the Investment Pay Back?
More than a ‘Happy’ Meal! I recently ordered food via the drive thru at a local fast food restaurant. Though I don’t go there often, it’s not the first time I’ve ordered at this restaurant’s drive thru – or at many others for that matter. But this time, it was different. I thought to myself, “Is this just a…
Private Equity: A Brave New World
I have been involved with the Mergers and Acquisitions marketplace for several years. I have seen my fair share of the good, the bad, and the ugly when it comes to the orientations, motivations, and activities of the various Private Equity firms (as well as some Hedge Funds) to whom I have been exposed and with whom I have…
Using East of England as a Springboard for Entry Into Europe
Using East of England as a Springboard for Entry Into Europe Specializing in Operational Excellence and leveraging the disciplines of Lean Six-Sigma, XONITEK Corporation is a management and technologies consulting firm that operates worldwide and has a reputation for improving the performance of client companies. Headquartered in New York, the company provides highly-skilled practitioners with real world experience across…
When Tax Revenues Go Down, Audits Go Up…
Many people would rather have a root canal than undergo a tax audit – but it’s a fact that when the tax revenue declines as a result of a recession, tax audits increase. With the number of audits on the rise, increasing numbers of business owners and individuals may have to endure a visit from the taxman. So now…
eMail: Can’t Live With It, Can’t Live Without It…
Is email out of control in your organization? Are you frustrated that your employees seem to be constantly ‘using email’ and not focusing on the important issues? At the same time, do you feel that the issue is not strategic enough to warrant your detailed attention – that it can’t be a top management concern? The email…
Working On the Web
Have you noticed the plethora of web apps lately? Whether you need something for your desktop or your mobile device, it seems that no matter what the situation, a web app can be procured to handle it. Lately, the mobile market has been the target of most of the web apps that we are becoming familiar with…