Why Things Work – The Merlin Navigator
The world is littered with examples where once promising opportunities became a source of ongoing disappointment and loss. Key projects, partnerships, mergers, new technology and programs – we launch these things with fanfare and an enthusiastic press release, only to suffer as a helpless spectator as conflict erupts, innovation fizzles and profits disappear. What once seemed like…
Gastronomically Around the World in 80 Days
One of my colleagues wonders why I don’t eat – I often go until late in the afternoon until I take my first bite of the day. My simple response is that I don’t like to eat. I don’t enjoy eating for nourishment. But I do enjoy dining and the entire dining experience. I refuse to…
Process Mapping with Flowcharts
A flowchart is an outline or schematic drawing of the process your team is trying to measure or improve. It can also be a picture of an ideal process that you would like to use. Process mapping with flowcharts can help people: Agree on the steps of a process and the order in which they occur See some…
Business in the Clouds
What do you see in the clouds? The best way to explain Cloud Computing is to think of it as a cloud; a sometimes formless void – of unknown whereabouts – that contains data and applications which are accessible to a user via the internet. What we are dealing with here is what is in that cloud and…
Renewable Energy Credit
Optimal Transaction Structuring under ARRA: The Use of Tax-Oriented Financing Structures to Step-Up the Basis of Self-Constructed Renewable Energy Projects and the Determination of Fair Market Value Executive Summary – The tax incentives provided for qualifying renewable energy projects under the American Recovery and Reinvestment Act of 2009 include production tax credits, investment tax credits, and refundable cash grants. These…
What’s the Bottom Line for Customer Experience? Can the Investment Pay Back?
More than a ‘Happy’ Meal! I recently ordered food via the drive thru at a local fast food restaurant. Though I don’t go there often, it’s not the first time I’ve ordered at this restaurant’s drive thru – or at many others for that matter. But this time, it was different. I thought to myself, “Is this just a…