Excellent Customer Service Is Only Necessary If There Is A Choice
Human behavior is as funny as it is interesting. We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience. We are conditioned to not question that which is “normal” – because that is the way it’s always been. And not given an alternative to…
Stream-Mining Work: Connecting the Crosscurrents of Knowledge by Kelvin F. Cross
The vice president of leading HMO (Health Maintenance Organization) laments: “We know how to streamline work from point A to point B, but we don’t know how to routinely and rapidly streamline learning from our collective experiences, especially across our disparate functions and processes.” She is not alone.
Sitting on a Gold Mine: Uncovering Hidden Profit Centers by Stephen Long, PhD
Managers understand one important fact in today’s global economy: Businesses must perform at the highest standard and then continually improve just to be competitive. Great performance is becoming more and more valuable and hidden pockets of profit exist in every organization.
Mentoring – The Most Charitable Form of Leadership
Who wouldn’t want to have “The Most Interesting Man in the World” as their own personal Mentor? After all, he is talented, colorful, accomplished and has a wealth of knowledge and experience which would certainly prove to be invaluable to you and your endeavors. And best of all, his delivery is straight to the point and understandable. “Experience is…
Operational Excellence through Emotional Excellence
“Operational excellence is a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.” People are at the core of operational excellence. They are also at the core of your business. Should you then not focus…
Change Happens – Get over it, get on with it!
I know this title is a little provocative. It is supposed to be!! Two different ways… two different feelings! How would you feel if someone tells you that you have to change? There’s no choice. How would you feel when you have sufficient experience to perceive why you need to change, how you can change and…