The Outliers Inn; Harnessing Complexity
Welcome to Episode 7 of the Outliers Inn podcast series- Harnessing Complexity Topic: Join us this month as we discuss the evolution of complexity in the modern business world with our guests George Danner and Trevor Hilder. George describes a future where progressive firms embrace complexity rather than run away from it.. This future is characterized by a…
Operational Excellence is Not Something New
Operational Excellence is Not Something New By Joseph F Paris Jr There is a lot of content created around Operational Excellence and its companion disciplines – including; Leadership, Lean, Six-Sigma, Theory of Constraints, Project Management, and so on – which together comprise Operational Excellence (including the content produced by myself). But are all of these concepts…
The Outliers Inn; Change That Matters
Welcome to Episode 6 of the Outliers Inn podcast series: Change That Matters Topic: Change that matters – Mike Staresinic has experience in engineering, the arts – and in fomenting revolution – strictly nonviolent. He spent 25 years overseas supporting civil society and nonviolent resistance. He helps nations, organizations, and leaders adapt to an ever-accelerating pace of change. Bringing it all back…
Turnarounds in Customer Experience – the Real “Unicorn”
We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions? How many times have we read bad reviews on hotels or restaurants as compared to good…
The Outliers Inn; Lean Six Sigma
Welcome to Episode 5 of the Outliers Inn podcast series – Lean Six Sigma Topic: Lean Six Sigma – Join us as we discuss how to deliver operational excellence from the shop floor all the way up to management. Hosts: Joseph Paris, Founder of the OpEx Society & The XONITEK Group of Companies & Benjamin Taylor, Managing Partner of RedQuadrant. Guests: Kevin Corrigan…
Innovation versus Transformation
If you want your business to survive, you need to innovate. If you want your business to have a chance of thriving, you need transformation. Certainly, either innovation or transformation are no guarantees of success – but the lack of both almost certainly leads to doom. Need proof? Can you name one company or one industry…