The Outliers Inn; Customer Engagement
Welcome to Episode 9 of The Outliers Inn podcast: Customer Engagement. Topic: Join us as we have a spirited conversation on the subject of customer engagement with our guests Michele Battle-Fisher and Joe Dager. Hosts: Joseph Paris & Benjamin Taylor with guests Michele Battle-Fisher, Joe Dager Listen here
The Outliers Inn; Operational excellence in Government – an impossible dream?
Welcome to Episode 8 of the Outliers Inn podcast – Operational excellence in Government – an impossible dream? Topic: Despite Benjamin’s protestations, the pair and their illustrious guests are brought down by the challenges of operational excellence in Government. Ed Straw, former PwC partner, think tank and national relationship counselling organisation board member, and author of Stand &…
8.5 “Must Know” Career Tips & Tricks (v5.0)
I wrote the first version of this article four years ago and have been updating it every year since. I have had a great many people remark to me that it has helped them a great deal (which is the point, I guess.) I have also had several people give me some new ideas and, of course, I…
The Outliers Inn; Harnessing Complexity
Welcome to Episode 7 of the Outliers Inn podcast series- Harnessing Complexity Topic: Join us this month as we discuss the evolution of complexity in the modern business world with our guests George Danner and Trevor Hilder. George describes a future where progressive firms embrace complexity rather than run away from it.. This future is characterized by a…
The Outliers Inn; Change That Matters
Welcome to Episode 6 of the Outliers Inn podcast series: Change That Matters Topic: Change that matters – Mike Staresinic has experience in engineering, the arts – and in fomenting revolution – strictly nonviolent. He spent 25 years overseas supporting civil society and nonviolent resistance. He helps nations, organizations, and leaders adapt to an ever-accelerating pace of change. Bringing it all back…