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  • Excellent Customer Service Is Only Necessary If There Is A Choice
    Body of Knowledge Founders Desk

    Excellent Customer Service Is Only Necessary If There Is A Choice

    ByJoseph Paris January 13, 2011February 18, 2026

    Human behavior is as funny as it is interesting.  We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience.  We are conditioned to not question that which is “normal” – because that is the way it’s always been.  And not given an alternative…

    Read More Excellent Customer Service Is Only Necessary If There Is A ChoiceContinue

  • What is the True Cost of Outsourcing?
    Body of Knowledge Founders Desk

    What is the True Cost of Outsourcing?

    ByJoseph Paris November 9, 2010February 18, 2026

    People are naturally seduced by a “deal”. We gravitate to signs in stores and on billboards that proclaim, 50% off” or “Buy-one Get-one”. We like to think that we are paying far less for something that we have a right to – that somehow we got the “better” of our opponent. We take a smug…

    Read More What is the True Cost of Outsourcing?Continue

  • Risk Mitigation For Business Leaders
    Body of Knowledge Founders Desk

    Risk Mitigation For Business Leaders

    ByJoseph Paris July 29, 2008February 18, 2026

    In the “legion,” you march or die… As business leaders, sometimes we march because we are driven by opportunity to accomplishment, and sometimes we are forced to march to thwart a threat. … But march we must. The media has devoted a lot of energy as of late fanning the flames that the economy is…

    Read More Risk Mitigation For Business LeadersContinue

  • Know When to Hold ‘Em, Know When to Run
    Body of Knowledge Founders Desk

    Know When to Hold ‘Em, Know When to Run

    ByJoseph Paris April 23, 2007February 18, 2026

    Kenny Rogers Had It Right…. “You got to know when to hold ‘em, know when to fold ‘em,Know when to walk away and know when to run.You never count your money when you’re sittin’ at the table.There’ll be time enough for countin’ when the dealin’s done.” Kenny Rogers, The Gambler This was a very popular…

    Read More Know When to Hold ‘Em, Know When to RunContinue

  • Is Your Customer Service Lean or Anorexic?
    Body of Knowledge Founders Desk

    Is Your Customer Service Lean or Anorexic?

    ByJoseph Paris January 22, 2007February 18, 2026

    Lessons on Air Travel… Unlike most people I know, I actually enjoy flying.  It’s mostly the result of an attitude that I project when taking a trip, coupled with an amount of planning and making sure I get to the airport well ahead of time.  If there is a layover involved, I want a MINIMUM…

    Read More Is Your Customer Service Lean or Anorexic?Continue

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