Imagine this scenario: A customer gives us an order, the factory produces the products, and the order ships, autonomously, without any management intervention. No meetings, no expedites, no shifting priorities, no direction setting. Like turning a key to start your car engine, it just happens. Sound like a dream? It’s not. Many companies have achieved…
As Continuous Improvement practitioners, it is natural (even a passion) to always seek ways to improve ourselves and the value we drive to our colleagues and the companies for which we work. During our quest for this personal and professional development, sometimes we know precisely which areas we wish to improve our skillsets and where…
“Charting the Right Course” by XONITEK’s Joseph Paris & continued media coverage of the Operational Excellence Society. Published in Lean Management Journal in the February 2013 issue. Download PDF
We started our discussion on Customer Focus last month with a general discussion about what it means to be ‘customer focused’, and how this term is overused and misunderstood in business. Everyone claims to be ‘customer focused’, yet customer loyalty is at its lowest point in years, complaints are higher than ever before, and almost…
“Charting the Right Course” by XONITEK’s Joseph Paris & continued media coverage of the Operational Excellence Society. Published in Lean Management Journal in the February 2013 issue. Download PDF
