Customer Focus – probably the most over-used, misunderstood phrase in business today. We hear it everywhere… every company is customer focused, every company prides itself on having the highest ratings in customer satisfaction. More than ever before, companies are spending millions on achieving higher customer ratings. And yet, Customers are ‘churning’ from one type of…
The usual quarrel in an improving organisation is that people must do two things at a time. Solve the daily problems and face the challenges that Lean evolution brings. (By Lean evolution, I mean all those changes that happen to a company, its people, their beliefs and behaviours, during the trip towards a Lean way…
As we come to the end of another year; we find ourselves reflective of the past’s hard fought battles, won and lost; of loves arrived and departed, and of business successes and disappointments. With rebuilding spirit, we look with great anticipation to what lay before us in the coming year. Most importantly, we look to…
I spend a lot of time in the world of “Continuous Improvement”. I speak on the subject at Conferences and Universities around the world. I write articles about it. I am even on the Editorial Board of the Lean Management Journal. So I guess that I spend more than just time, I am thoroughly invested…
Business Challenge Business Improvement initiatives are getting a lot of press these days: “…our projects saved over $10M in the first 12 months of deployment using BPM”1. Thus, it seems logical for an organization to jump onto the process improvement bandwagon. Much is promised of business improvement efforts, and there are many capable consultants and…
Something is seriously wrong… The healthcare industry as a whole in the United States is corrupt, dysfunctional, ineffective, and inefficient. And regardless of “party affiliation”, everyone appears to share this opinion. The only real disagreement (and a heated disagreement at that) is what should be done about it, and whether what has been done to…
Affiliated Organizations
