The vice president of leading HMO (Health Maintenance Organization) laments: “We know how to streamline work from point A to point B, but we don’t know how to routinely and rapidly streamline learning from our collective experiences, especially across our disparate functions and processes.” She is not alone.
The Canadian Division of a global food manufacturer saved 28 million dollars in eight months, and saved several plants from closing, despite their high cost of production in an underutilized manufacturing system. It all began when the senior management stopped resisting what the workforce had to say. They returned to zero and started to listen….
“Coachability” is the willingness to be coached, to listen, to respect instruction and act on it. Coaching (another set of eyes) lets you see what’s missing which, if you act on it, could make a big difference. These days, many people know that coaching is a good idea. They listen to it politely but never…
Recently, whilst working with the Global Planning Team of a major oil company, we were asked, “What is the cost of complexity and what is the effective range on this cost?” At one level, the answer is easy; “It is the cost associated with having more than one customer and product. The more complex the supply chain,…
Sooner or later in your consulting career, you will find yourself in the somewhat awkward position of having to listen to a client proudly describe what you are sure is the worst conceived performance intervention you have ever heard. Imagine, it has taken you months to get them this excited about anything. You listen in…
Companies of any size can reap the rewards of a fighter pilot’s Culture of Performance by driving a culture focused on performance and execution. A rapidly changing environment isn’t a phenomenon that only fighter pilots face. Increasing health, energy, and education costs combined with increasing global competition, developing a strong Culture of Performance is essential…
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