The Operational Excellence Manifesto

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“Operational Excellence is a state of readiness that is attained as the efforts throughout the organization reach a state of alignment for achieving its strategies; and where the corporate culture is committed to the continuous and deliberate improvement of company performance AND the circumstances of those who work there – to pursue ‘Operational Excellence by Design‘,…
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Lean Finance; Breaking Down a P&L Statement and its Components

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Nowadays, when we examine financial reports for small or medium sized enterprises (SME), we see that interpretations are being made based only on sales revenues and certain expenses. Since many vital decisions affecting the future of a company are determined by considering only these charts, many decisions are based on incorrect information.
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Improving Processes in Large Service Organizations

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Process improvement in large-scale service sector enterprises is considerably different from and more difficult than in manufacturing processes. Yet, the services sector represents a majority of the economic output of many developed economies including the US, so there are good economic to reasons improve service-based processes. In order to improve them, it is critical to first…
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