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  • Body of Knowledge

    Know When to Hold ‘Em, Know When to Run

    ByJoseph Paris April 23, 2007January 6, 2020

    Kenny Rogers Had It Right… “You got to know when to hold ‘em, know when to fold ‘em, Know when to walk away and know when to run. You never count your money when you’re sittin’ at the table. There’ll be time enough for countin’ when the dealin’s done.”  – Kenny Rogers, The Gambler This…

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  • Body of Knowledge

    A Modest Proposal

    ByJoseph Paris March 27, 2007January 6, 2020

    Over the last few years, I have had the opportunity to guest lecture, usually at the Master’s level, at various Universities in Upstate New York.  I find the experience very rewarding as I have the opportunity to bring value to the next generation.  But, most importantly, I am always enriching my knowledge in the classroom…

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  • Body of Knowledge

    Is Your Customer Service Lean or Anorexic?

    ByJoseph Paris January 22, 2007December 30, 2020

    Lessons on Air Travel… Unlike most people I know, I actually enjoy flying.  It’s mostly the result of an attitude that I project when taking a trip, coupled with an amount of planning and making sure I get to the airport well ahead of time.  If there is a layover involved, I want a MINIMUM…

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  • Body of Knowledge

    Leadership Through Public Speaking

    ByJoseph Paris December 14, 2006January 6, 2020

    “When I Heard the Learn’d Astronomer” from Walt Whitman’s Leaves of Grass “When I heard the learn’d astronomer, When the proofs, the figures, were ranged in columns before me, When I was shown the chards and diagrams, to add, divide, and measure them… When I was sitting heard the astronomer where he lectured with much…

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