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  • Body of Knowledge

    Excellent Customer Service Is Only Necessary If There Is A Choice

    ByJoseph Paris January 13, 2011December 30, 2020

    Human behavior is as funny as it is interesting.  We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience.  We are conditioned to not question that which is “normal” – because that is the way it’s always been.  And not given an alternative…

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  • Weighing in on Healthcare
    Body of Knowledge

    Weighing in on Healthcare

    ByJoseph Paris January 19, 2010February 23, 2023

    I have refrained from discussing Healthcare in my articles because the topic is so politically polarized.  If I say that I am “for” healthcare reform, I am labeled a “socialist” (or worse) who is against free-markets – and if I say that I am against healthcare reform, then I am a heartless free-market capitalist. I wonder,…

    Read More Weighing in on HealthcareContinue

  • Body of Knowledge

    What’s the Bottom Line for Customer Experience? Can the Investment Pay Back?

    ByXONITEK July 30, 2009December 30, 2020

    More than a ‘Happy’ Meal! I recently ordered food via the drive thru at a local fast food restaurant.  Though I don’t go there often, it’s not the first time I’ve ordered at this restaurant’s drive thru – or at many others for that matter. But this time, it was different.  I thought to myself, “Is this just…

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  • Body of Knowledge

    Is Your Customer Service Lean or Anorexic?

    ByJoseph Paris January 22, 2007December 30, 2020

    Lessons on Air Travel… Unlike most people I know, I actually enjoy flying.  It’s mostly the result of an attitude that I project when taking a trip, coupled with an amount of planning and making sure I get to the airport well ahead of time.  If there is a layover involved, I want a MINIMUM…

    Read More Is Your Customer Service Lean or Anorexic?Continue

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