“Operational excellence is a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.” People are at the core of operational excellence. They are also at the core of your business. Should you then not…
In all of my years in business – both as an employer and as a consultant – I have never seen anyone hire someone who was uninspired and not wanting to work for the company that just hired them. Over just as many years, I have heard managers say, “These people are lazy”, or “They have to…
From time to time, I enjoy a good read of “the classics”. I am not certain why the classics are not taught in grade-school anymore – it is a shame. There are so many basic life-lessons that transcend the ages and generations and can be gleaned with grand richness from the tales of literary greats…
Even though this article has a “How to” in the title, it’s more of a rant than a guide. I’m really disgusted by the lack of courtesy and humanity in the business world these days: urgent messages ignored… favors never acknowledged… passive-aggressive behavior in the conference room… promises broken… I’m sure you can add your…
I truly love my career – well, most of the time and in most aspects of it anyway. I enjoy the thrills of running my own consultancy firm and being in command of my destiny – even when (perhaps especially when) I need to react to the unexpected. It seems that I am at my…
