“Operational excellence is a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.” People are at the core of operational excellence. They are also at the core of your business. Should you then not…
Even though this article has a “How to” in the title, it’s more of a rant than a guide. I’m really disgusted by the lack of courtesy and humanity in the business world these days: urgent messages ignored… favors never acknowledged… passive-aggressive behavior in the conference room… promises broken… I’m sure you can add your…
Whenever I think of the multitude of phone companies today, I remember that once upon a time, there was ONE phone company. Yes, one – “Ma Bell”. On the AT&T website, they proudly post this fact: “For much of its history, AT&T and its Bell System functioned as a legally sanctioned, regulated monopoly.” While on paper this makes a degree…
The one question I am asked more frequently than any other is, “How can you get people to change?” Many managers and business owners I talk to seem to be stumped by this question. They feel that people often resist change in order to keep things status quo, which is often motivated by fear of change. While…
