3 Powerful Questions that will Quickly Unleash the Extraordinary and Profitable Leader in You! 1.  Do You Really Understand What Is Really Important? When a leader can truthfully and accurately answer this critically important question, the power of the 80/20 Principle can then be tapped and exploited to motivate the type of behaviors that will…

Finnish Railways ran with steam power until the late 1960s. The cockpit of the locomotive offered a workplace for two: the engine driver and the shovel man. The shovel man’s duty was to continuously shovel coal to the red-hot mouth of the furnace to keep the engine steaming. The century-long idyll of the two man…

It seems not too long ago, many businesses were only local and could be managed directly.  However, in a quest to reduce costs and grow sales, businesses have graduated to global status. You might say this is great because the limited market once covered has now expanded exponentially and many more sources of supply have…

Eliminate the Unessential, Streamline the Essential, & Invest in the Valued. An efficient experience is a win-win-win.  It is a win for the customers when an efficient experience delights them.  It is a win for the front-line employees, who are supported by competent processes and systems, and engage in more positive encounters with happy customers….