It seems not too long ago, many businesses were only local and could be managed directly. However, in a quest to reduce costs and grow sales, businesses have graduated to global status. You might say this is great because the limited market once covered has now expanded exponentially and many more sources of supply have…
“Changing a Continuous Improvement Initiative into a Global Program”; LMJ Board Member and XONITEK’s Chairman, Joseph Paris, discusses the tribal nature of people and how it hinders the scaling of lean in business. Published in Lean Management Journal in the July 2014 issue. Download PDF
I wrote the first version of this article two years ago and offered an updated version last year. I have had a great many people remark to me that it has helped them a great deal (which is the point, I guess.) I have also had several people give me some new ideas and, of course, I…
Eliminate the Unessential, Streamline the Essential, & Invest in the Valued. An efficient experience is a win-win-win. It is a win for the customers when an efficient experience delights them. It is a win for the front-line employees, who are supported by competent processes and systems, and engage in more positive encounters with happy customers….
We often hear about “one version of the truth”—the one source for operating data that everyone in a company agrees is the real, trusted number with which to plan and measure performance. Without this definitive information, people spend a lot of time arguing about the validity of numbers, the impact of a challenge or opportunity, and…
