One of the primary objectives of Lean is to achieve smooth continuous flow of material through the process. If there are bottlenecks within your process, they can inhibit flow, cause inventories, and prevent throughput from matching customer demand (Takt). In order to make progress towards Lean goals, bottleneck resources must be identified, managed and improved. From a…
Possibility Deficit Disorder (PDD) is the pervasive and persistent experience of ‘no possibility’ now, and no attractive prospects in the future. PDD is widespread in modern times. At a national level, it is evidenced in the lack of ambitious ventures in technology development, industrial policy, educating necessary resources, infrastructure planning, national security, and transportation. PDD can be observed…
Small teams in large corporations can ‘out small’ today’s successful smaller players, and win big. Smaller competitors to today’s largest corporations are consistently winning in customer satisfaction ratings without the so-called economies of scale associated with large (frequently out-sourced) customer care centers. For the largest companies in some key sectors – such as telecommunications, technology, andfinancial services – there is the potential…
In the opening scene of the legendary film Casablanca, an employee walks intently through the casino with a piece of paper in hand. The employee arrives at a table and reaches across to hand the paper to an unseen recipient. All the viewer can see is the recipient writing his signature authorizing a payment of 1,000…
INTRODUCTION Most organizations receive and send documents in order to communicate with their internal and external customers. In this context, documents can be any and all pieces of formal information sent through any media. It can be traditional paper, email, SMS messages, or an XML file. All these types of documents are created within a…
