How to move from simply measuring customer satisfaction to taking action that drives growth. Many companies measure and report the purported satisfaction or loyalty of their customers. However, the ‘metric’ is just the introduction to the many stories your customers have to tell. The real power is inside these stories and what you do with them…
The world is littered with examples where once promising opportunities became a source of ongoing disappointment and loss. Key projects, partnerships, mergers, new technology and programs – we launch these things with fanfare and an enthusiastic press release, only to suffer as a helpless spectator as conflict erupts, innovation fizzles and profits disappear. What once seemed…
An important aspect of total quality is the identification and control of all the sources of variation so that processes produce essentially the same result again and again. At a glance, a histogram is a tool that allows you to understand a variation that exists in a process. Although the histogram is essentially a bar…
Let me start by just “laying it out there”: I am a Giants fan and have been all of my life. And I believe that Giants fans are some of the saltiest, most cynical and hardened of fans. For instance, we believe that the “prevent defense” really means to prevent us from winning, as opposed…
XONITEK Client Conference & Golf Outing Traditions at the Glen (Johnson City, New York) June 16, 2006 XONITEK Corporation will host a Client Conference & Golf Outing at Traditions at the Glen. A large portion of the meeting will be devoted to the presentations of other end users, and how they are using Exact solutions. Attendees of the Client Conference…
