We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions? How many times have we read bad reviews on hotels or restaurants as compared to…
Dear Readers: I am deep in the throes of finishing my first book and am working diligently on completing the first draft before I send it to the butcher (ie. Editor). My target date is end-of-December (which is reasonably attainable). As such, I find that I am not really able to parse my attention and energy…
I recently read an article in the Operational Excellence Group: Getting to the Corporate Promised Land. It’s a great article listing the business benefits of Lean Manufacturing, or as I prefer to call it: Operational Excellence. The article cites progress and benefits in two companies – Toyota and Danaher. The benefits include: lead time reduction, productivity…
It’s been a tough several years for Toyota. Information gained from the Toyota website indicates that, in 2013 alone (as of October), there have been almost 3.5 MILLION vehicles recalled. Considering the total units produced in 2012 (latest annual figures available) was 9.9 million; that’s an annual recall rate of over 1/3rd (35%) of vehicles…
As the sun traverses the heavens ever higher with each and every day, winter has finally been forced to release us from its frigid embrace. With every passing day, the mud gives way to green grass, the trees burst with the youthfulness of light green leaves, fruit trees are in full blossom and abuzz with…
