I had a project where I was hired to try to help turn a company around. The challenges faced existed across the entirety of the company. In fact, there was no function of the company that was operating at an acceptable level. This company was very sick. The owner of the company and I made…
I invite Aaron Roe, presently the Process Owner of Customer Experience at Roche Diabetes Care, as my guest on this episode of “State of Readiness“. This is a really great conversation full of enthusiasm and passion. Aaron Roe has spent the last 15 years at Roche, holding positions and roles including; Commercial Excellence Director, Business…
There was a recent post in the Operational Excellence Group that I own on LinkedIn. The post was about the National Aeronautics and Space Administration’s (NASA) Lean Six Sigma program and the benefits that were realized. The person who created the post was rather excited that the program had saved NASA $1.3 million. Reading this…
When you were born, everyone could see the twinkle in your eyes for the fire and passion you held. As you grew, you became inspired by the reported accomplishments of others; and consumed with great enthusiasm and dedication every bit of knowledge that was at your disposal. You had the good fortune of being influenced…
The art of debate has devolved. No longer is it used as a tool of discovery, understanding, reconciliation, and progress. Today, it is a tool used to beat one another into submission – with the wholesale surrender of the beliefs and values held by one party over the other being the goal. What’s worse, the…
