In a recent podcast on PEX, Nigel Clements (advisor with UK-based non-profit Deming Forum) was asked: “The world of business contains a bewildering array of approaches to process improvement and process management. But sometimes it can seem like we’re having hardly any effect on business operations. So how can we improve the business of improvement?”
“Effectively Engaging Leadership” by XONITEK’s Rick Hulse & Continued Support of the Operational Excellence Society – Published in Lean Management Journal in April 2012. LMJ-APR-2012
Several years ago, I discovered that one of the technology partners of my firm had a nickname for me – it is “CJ”. For the life of me, I could not figure-out how they came-up with that as a nickname. I mean, my brother’s name is Christopher John – so that would actually make some sense. But he…
The history of fuel economy standards in the US automobile industry is an excellent example of typical resistance to Breakthrough. It portrays how yesterday’s environmental obstruction is today’s common sense.
Increasingly, successful companies are beginning to recognize that good brand relationships with their employees are more important than good brand relationships with their customers. They understand that employees should be happy first in order to make the customers happy and that corporate brand loyalty starts with employee’s engagement. This can be realized by aligning the…
