I was the Chairman at an Operational Excellence and Business Transformation conference in Amsterdam this past March (2023) which was produced by CParity. The lead-off workshop was on Design Thinking. I must admit; my first impression of the workshop was mixed. I thought the concepts of Design Thinking and its approaches were novel. But it…
In William Shakespeare’s “The Tragedy of Hamlet, Prince of Denmark” (usually referred to simply as “Hamlet”), the main character, Hamlet, uses the phrase “undiscovered country” to refer to what lies beyond the grave – the afterlife – and our lack of knowledge of it, and our fear of it. As it is with death, so…
Welcome to this episode of the State of Readiness podcast – with Stephane Jeanmart from Syngenta I welcome Stephane Jeanmart, Chemistry Operational Excellence Lead at Syngenta, a global agrochemical business headquartered in Basel, Switzerland. In this episode, Stephane shares his journey from being formally trained in Chemistry, a discipline of predictable outcomes governed by formulas and exactness, to a less exact…
In this episode, we interview Peter Evans, Continuous Improvement Director for Lego Group. I have known Peter for a couple of years. And we seem to keep running into one another at Operational Excellence conferences – which are the circumstances of our first meeting. I have always found Peter to be an affable gentleman and…
We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions? How many times have we read bad reviews on hotels or restaurants as compared to…
