For years, Jason has been an avid exerciser. Running and weight lifting frequent his routine. With such an active exercise regimen, energizing music is definitely required. A few years back, those clunky, skip-prone CD walkmans were the newest craze, but they just didn’t cut it for exercise!
The Misconception of Reliability and Availability After a 10 year reliability journey that takes me across the appliances, power generation, aerospace, component placement, electronics design, wireless, and finally the cable industries, I would like to share my astonishing discovery with my friends and foes alike. My focus will be on the cable industry where my recent…
Are your call center costs way too high? Are your customers’ experiences way too low? Poor customer care is not only pervasive and widely publicized, but seems to be getting worse. Witness the recent uproars about Dell Computer and AOL. More and more I have seen clients that are frantic, though internally focused, saying, “Our budget for handling…
