Operational Excellence is Not Something New By Joseph F Paris Jr There is a lot of content created around Operational Excellence and its companion disciplines – including; Leadership, Lean, Six-Sigma, Theory of Constraints, Project Management, and so on – which together comprise Operational Excellence (including the content produced by myself). But are all of these…
We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions? How many times have we read bad reviews on hotels or restaurants as compared to…
I have met countless Continuous Improvement and Operational Excellence professionals over the course of my career. And, in turn, I have become acquainted with their roles and efforts in regards to driving value to their organizations. Oftentimes, these professionals, although possessing great passion for, and pride in, the value they drive to their companies, express…
It seems that at every Conference, Symposium, or other gathering of higher-learning and thought-leaders – where the topic is Lean Six-Sigma – many of the attendees, and almost all of the speakers, glorify and hold with the highest veneration the supposedly unmatched performance and prowess of Japanese companies and their management. Enshrined as proof-positive in…
CONTENT PARTNER CONTRIBUTIONAs seen in the Jun-2015 edition of the Lean Management Journal Continuous Improvement (CI) is a well-established concept within organisations. Many have developed elaborate CI strategies and transformation programmes. However, in our opinion, there is a fundamental problem that advocates of CI need to address. How successful have we been as a CI…
