How to move from simply measuring customer satisfaction to taking action that drives growth. Many companies measure and report the purported satisfaction or loyalty of their customers. However, the ‘metric’ is just the introduction to the many stories your customers have to tell. The real power is inside these stories and what you do with them…
The world is littered with examples where once promising opportunities became a source of ongoing disappointment and loss. Key projects, partnerships, mergers, new technology and programs – we launch these things with fanfare and an enthusiastic press release, only to suffer as a helpless spectator as conflict erupts, innovation fizzles and profits disappear. What once seemed…
I have been involved with the Mergers and Acquisitions marketplace for several years. I have seen my fair share of the good, the bad, and the ugly when it comes to the orientations, motivations, and activities of the various Private Equity firms (as well as some Hedge Funds) to whom I have been exposed and with whom I…
Using East of England as a Springboard for Entry Into Europe Specializing in Operational Excellence and leveraging the disciplines of Lean Six-Sigma, XONITEK Corporation is a management and technologies consulting firm that operates worldwide and has a reputation for improving the performance of client companies. Headquartered in New York, the company provides highly-skilled practitioners with real world experience…
Many times, regardless of how well we plan, some things just fail. Maybe it’s a webinar or a meeting presentation that was well prepared for, but suffered technical difficulty; maybe a savings plan losing nearly half of its value in today’s recession. These challenging situations define our days, but our responses to them determine our…
