Do you benchmark? Do you use benchmarks? What’s the difference and why should you care? The answers to these questions depends first on the context: are you a surveyor, a geo-cacher, a technician measuring computer performance … or a leader or change-agent concerned with improving an organization’s performance? This article is aimed at those of you in the…
Operational Excellence in hard times – a distraction or an imperative? The crash in the economy is requiring everyone to re-evaluate their position and make decisions on what they need to do differently. For many, it will require a fundamental re-thinking of how to go about business; the challenge is to plan and ride out the…
Happy Holidays As we come to the end of another year, we find ourselves reflective of the year’s hard fought battles won and lost, of loves arrived and departed, and of business successes and disappointments. With rebuilding spirit, we look with great anticipation to what lay before us in the coming year. And, most importantly, we look toreconnect over the…
What a difference a year makes… Looking back at my last year’s Holiday article called 2008 “The year of quicksand” I made several references to the rip-saw in the economy and the plummet of almost every known economic indicator. Some pundits were even speaking of an “economic Armageddon”. Everything is still not back to the “before” –…
BACKGROUND After having worked with cultural change initiatives for nearly 40 years, there is one rule I can state with certainty. The level of cultural change attained will be directly proportional to the level of management commitment applied. With a serious commitment from the top management, success is possible; without this commitment, failure is guaranteed. The conversion…
