I have lived in an age where technology advances have been rather amazing and certainly life-changing for the vast majority of persons on the planet. I have witnessed: the birth of manned space-flight culminating with sending men to the moon and returning safely back to Earth; trans/inter-continental flights becoming routine; the birth of the personal…
Companies today must do business in a fiercely competitive global environment. In order to be a significant player in this arena, organizations must employ new technologies and techniques at a velocity that may challenge the very fiber of a company. They will be required to establish seamless integration from their customers, internally into manufacturing and…
As Continuous Improvement practitioners, it is natural (even a passion) to always seek ways to improve ourselves and the value we drive to our colleagues and the companies for which we work. During our quest for this personal and professional development, sometimes we know precisely which areas we wish to improve our skillsets and where…
We started our discussion on Customer Focus last month with a general discussion about what it means to be ‘customer focused’, and how this term is overused and misunderstood in business. Everyone claims to be ‘customer focused’, yet customer loyalty is at its lowest point in years, complaints are higher than ever before, and almost…
“Charting the Right Course” by XONITEK’s Joseph Paris & continued media coverage of the Operational Excellence Society. Published in Lean Management Journal in the February 2013 issue. Download PDF
