My guest today is Tim Pettry, Program Director for Continuous Improvement at the Cleveland Clinic’s Akron General (CCAG) Hospital where he directs the implementation of a Culture of Improvement for over 5,500 caregivers, utilizing the Cleveland Clinic Improvement Model.
One of the biggest “take-aways” of this conversation is the difference in syntax between manufacturing and healthcare that needs to be considered when attempting to deploy an Continuous Improvement program in a healthcare environment.
But we start the conversation at the beginning (where else?) with Tim’s 18 years of experience at Ford Motor Company at their Cleveland Manufacturing Site. During this time, Tim held several roles including Cost Analyst, Training Manager, and Ford Production System Coordinator. His final year at Ford he served as a Ford Production System Coach for Powertrain Operations.
The highlight of Tim’s career at Ford was helping to save Ford’s Cleveland Engine Plant 1 from closing in 2002. The work there was recognized as one of the pivotal events in valuing work and delivering results in the book, “Inside the Ford-UAW Transformation”.
Tim was appointed to the Shingo Institute’s Board of Examiners in 1996 after leading the team responsible for writing Cleveland Engine Plant 2’s Achievement Report and coordinating the site visit that led to the plant being awarded the Shingo Prize for Excellence in Manufacturing. He has served as a lead Shingo examiner for over 10 years. As a Shingo examiner, he has participated in a number of site visits to a variety of different manufacturing and healthcare organizations. Additionally, as a Shingo examiner, Tim has had the opportunity to review numerous books vying for the Shingo Prize for Publications.
Tim served for six years as the Shingo Institute’s representative on the AME / Shingo Institute / SME Lean Certification Oversight and Appeals Committee, serving as Chairman of the committee in 2010. He earned his Master of Business Administration in Management and Labor Relations from Cleveland State University.