Process improvement in large-scale service sector enterprises is considerably different from and more difficult than in manufacturing processes. Yet, the services sector represents a majority of the economic output of many developed economies including the US, so there are good economic to reasons improve service-based processes. In order to improve them, it is critical to…
There are many jobs that are demanding. Some are demanding physically, some are demanding emotionally and some are demanding intellectually – often a combination. Regardless of your profession, almost all of them have one thing in common – when you are done for the day, you are able to set aside your work and enjoy time thinking…
In a recent podcast on PEX, Nigel Clements (advisor with UK-based non-profit Deming Forum) was asked: “The world of business contains a bewildering array of approaches to process improvement and process management. But sometimes it can seem like we’re having hardly any effect on business operations. So how can we improve the business of improvement?”
The current financial crisis is driving the world into a global recession. There is no job security anymore. Especially in times of financial crisis you need to be independent, become the CEO of your life and redefine yourself in order to create and attract new creative opportunities. This can be realized successfully according to an innovative four-stage authentic personal branding…
The directive was clear, “You have a week to find a way to defuse our ‘process bombs.” This was the challenge put out by the new Vice President at a Fortune 200 company upon inheriting a business process fraught with delays and errors.
Sooner or later in your consulting career, you will find yourself in the somewhat awkward position of having to listen to a client proudly describe what you are sure is the worst conceived performance intervention you have ever heard. Imagine, it has taken you months to get them this excited about anything. You listen in…
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