There is a lot of content created around Operational Excellence and its companion disciplines – including; Leadership, Lean, Six-Sigma, Theory of Constraints, Project Management, and so on – which together comprise Operational Excellence (including the content produced by myself). But are all of these concepts as “new” as some would have you believe? Have they…
It seems that at every Conference, Symposium, or other gathering of higher-learning and thought-leaders – where the topic is Lean Six-Sigma – many of the attendees, and almost all of the speakers, glorify and hold with the highest veneration the supposedly unmatched performance and prowess of Japanese companies and their management. Enshrined as proof-positive in…
Small to Midsize companies must consider a process improvement initiative sooner rather than later to uncover hidden opportunities for improved productivity and customer satisfaction. Why You Need Process Improvement and Enhanced Customer Experience Time and again, I have seen many processes across a variety of industries with an error rate in the range of 20-30%….
Imagine this scenario: A customer gives us an order, the factory produces the products, and the order ships, autonomously, without any management intervention. No meetings, no expedites, no shifting priorities, no direction setting. Like turning a key to start your car engine, it just happens. Sound like a dream? It’s not. Many companies have achieved…
The Big Idea How can executives (or anyone) use what we know about process improvement to make their lives better — as well as improve the lives of everyone with whom they interact? Todd Pearson’s productivity transformation in his home, personal and work life is one in a series of Living Lean vignettes describing the…
“Operational Excellence is a state of readiness that is attained as the efforts throughout the organization reach a state of alignment for achieving its strategies; and where the corporate culture is committed to the continuous and deliberate improvement of company performance AND the circumstances of those who work there – to pursue ‘Operational Excellence by…
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