Lean Management Journal – “Employee Consideration is Key” by Joseph Paris

“Employee Consideration is Key” by Joseph Paris & Continued Support of the Operational Excellence Society – Published in Lean Management Journal in March 2012.

“Employee Consideration is Key” by Joseph Paris & Continued Support of the Operational Excellence Society – Published in Lean Management Journal in March 2012.

Every once in a while, a sense of unease comes over me as if I have become untethered and feeling adrift from what I know. Not to be confused with the near euphoria I feel when I embark on an adventure into some unknown, this feeling of being detached is somewhat cold and comes with…

In a global marketplace, companies have a primal motivation for continually improving the value-proposition of their offering. They have to outpace the competition and offer more and more, for less and less, otherwise risk losing the customer. To meet these demands of the customer requires that companies constantly seek to increase the velocity of throughput…

Willie Sutton, a famous bank-robber during the mid-1900’s, was once asked why he robbed banks. Willie responded, “Because that’s where the money is.” Contrast that with a commercial on television I saw, several years ago (perhaps it was even in the 1990’s) from a major American bank. The President of the bank was speaking to…

We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions? How many times have we read bad reviews on hotels or restaurants as compared to…
As we come to the end of another year; we find ourselves reflective of the past’s hard fought battles, won and lost; of loves arrived and departed, and of business successes and disappointments. With rebuilding spirit, we look with great anticipation to what lay before us in the coming year. Most importantly, we look to…
“When you’re through changing, you’re through.” – Bruce Barton (Early 20th Century Advertising Executive) Ahh, consultants!—purveyors of ideas, concepts and theoretical models. As I am considered a member of this distinguished fraternity, I realize that at times we create more problems than solutions. Take change, for example. Most clients want projects completed quickly at the lowest cost possible….
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