Don’t Be Arrogant; You Need Your Customers More Than They Need You.
Like many consultants, I travel quite a bit and spend a fair bit of time at airports as a result. And since I live in Germany and my clients are (mostly) in Europe and in the States, my most popular route (once a month on average) is flying United Airlines between Frankfurt (FRA) and Newark (EWR). …
State of Readiness | Larry Long Jr; Author of JOLT!
Give a listen… My guest today is Larry Long Jr Larry Long Jr is the Founder and CEO of LLJR Enterprises, which focuses on sales motivation, inspiration, training & coaching. He is the host of the ‘Midweek Midday Motivational Minute’ and Author of JOLT! (*released May 19th). As a former college athlete (Go Terps! He played…
The Outliers Inn | Making Mistakes
You can read the summary… Or just give a listen… Welcome to another episode of “The Outliers Inn”. Today’s theme is making mistakes. It starts right off with Mule asking JP whether he made any mistake lately. And JP shares that he just filed his taxes, and perhaps he made a mistake, only time (and the…
The 9 Questions To Ask About Operational Excellence
Summary; Most companies preparing to launch an Operational Excellence Program do not take a moment to contemplate what their program is hoping to achieve, or even if what they are hoping to achieve is what the company truly needs. These 9 Questions, asked of all the right people, help to get your program properly aligned and,…
State of Readiness | Tim Pettry; CI Program Director, Cleveland Clinic
Give a listen… My guest today is Tim Pettry, Program Director for Continuous Improvement at the Cleveland Clinic’s Akron General (CCAG) Hospital where he directs the implementation of a Culture of Improvement for over 5,500 caregivers, utilizing the Cleveland Clinic Improvement Model. One of the biggest “take-aways” of this conversation is the difference in syntax between…
The Outliers Inn | Time Wasters
You can read the summary… Or just give a listen… What do you do when the co-host forgets to come to the session? Well, at The Outliers Inn, you just roll with it. Indeed, “Mule” didn’t show up so I called upon one of our regulars, Don “The Beer Man” Burshnick to stand in without notice….