Those of you who read my articles and follow my missives on social media know that I more often write of the “soft-side” – the “human endeavor” – of Operational Excellence, rather than the forensic details of the tools (including those of Lean Six-Sigma and the like). I do this mostly because I feel that…
The Thanksgiving Day feast is barely digested – yet there is still a week or so of leftovers remaining. I remember, as a child growing-up in Endicott, New York, always marveling at the variety of dishes that could be made from the remnants. With so many leftovers from every dish served during the prior day’s…
A performance metric – any measurement used to gauge an organization’s performance in a specific area (usually important area) and is updated routinely with new data. Data can tell a story; unfortunately it’s often not formatted to ensure everybody sees, understands and acts on that story. In many organizations, especially those with poor performance results,…
Are you a Program Manager or a Project Manager? Probably a little bit of both… Program sounds bigger, and people with more experience even call themselves Program Directors as a way of showing how many more years of practice they have in the field. But, what is the difference, and does it matter? Yes, it…
Every moment of every day, a person takes action. Some of these actions are involuntary in that the person does not have to contemplate their taking place, such as: breathing, the heart beating, digestive process, etc… And some of these actions are voluntary in that the person is consciously involved in taking the action, such…
Background: From 1987 until 2009 I was CEO of Interbake Foods, a food processing company headquartered in Richmond, Virginia. We competed in four business segments: Girl Scout cookies, contract manufacturing for branded companies, private label cookies sold to retailers, and baked ingredients for ice cream processors (primarily ice cream sandwich cookies and cones). Interbake had…
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