As Continuous Improvement practitioners, it is natural (even a passion) to always seek ways to improve ourselves and the value we drive to our colleagues and the companies for which we work. During our quest for this personal and professional development, sometimes we know precisely which areas we wish to improve our skillsets and where…
“Charting the Right Course” by XONITEK’s Joseph Paris & continued media coverage of the Operational Excellence Society. Published in Lean Management Journal in the February 2013 issue. Download PDF
We started our discussion on Customer Focus last month with a general discussion about what it means to be ‘customer focused’, and how this term is overused and misunderstood in business. Everyone claims to be ‘customer focused’, yet customer loyalty is at its lowest point in years, complaints are higher than ever before, and almost…
“Charting the Right Course” by XONITEK’s Joseph Paris & continued media coverage of the Operational Excellence Society. Published in Lean Management Journal in the February 2013 issue. Download PDF
Eighty percent of all change initiatives fail. As you might imagine, that is a shocking statistic for those responsible for investing in change initiatives. So what works? Companies of any size can reap the rewards of a fighter pilot’s Culture of Performance by driving a culture focused on performance, execution and excellence. A rapidly changing…
My first article for 2012 addressed New Year’s Resolutions and made the argument that they are a critical requirement for any personal Continuous Improvement program and speaks directly to “Plan, Do, Check, Adjust”. A year has gone by and I find that I believe in it still. I resolved that 2012 was going to be…
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