Eurologistics Magazine: Amazon.com; Change agent of retail and logistics – July 2011
“AMAZON.COM: Rewolucyjny model sprzedaży i logistyki”, published in the July 2011 issue of Eurologistics Magazine – in Polish.
“AMAZON.COM: Rewolucyjny model sprzedaży i logistyki”, published in the July 2011 issue of Eurologistics Magazine – in Polish.
We started our discussion on Customer Focus last month with a general discussion about what it means to be ‘customer focused’, and how this term is overused and misunderstood in business. Everyone claims to be ‘customer focused’, yet customer loyalty is at its lowest point in years, complaints are higher than ever before, and almost…
Alpha Corporation is an influential, complex regulatory organization where technical leads have been turned into effective project managers using a simple data-driven dashboard. The corporation now consistently and quickly delivers value-added, low-risk software in support of its business mission. On a daily basis, the senior Vice President (VP) of Technology meets with key project managers (PMs)…

So, you are thinking about embarking upon a Continuous Improvement (CI) Journey at your company. Or, more than likely, you are going to be RE-embarking upon a CI Journey at your company. But where do you start? At the beginning, of course… “A journey of a thousand miles begins with a single step.” – Lao…
Survey Analysis: What Makes a Change Agent Great? Toward the end of 2014, XONITEK and Smart Work | Network, Inc. (SW|NW) initiated a joint research project. This research will ultimately produce a psychometric profile that can be used to predict which potential Change Agents are statistically likely to be successful in that role. As the…
I know a successful global corporation where the Employee Engagement scores consistently range between 20 to 30 percent, and sometimes reach 40. Whatever new training or policies they institute, Engagement stays stuck. However, one division has Engagement scores in the 90s. No one elsewhere understands, even when it is explained to them. What’s present in the one division that’s…
The success of improvement programs in most organizations not only impacts their competitiveness, but in many cases also their survival. Programs like Operational Excellence, Lean Transformation, Process Re-engineering, Cost Reduction, etc., are launched with a lot of fanfare, but sadly, they either die an unnatural death after some time or become painfully slow. Much care…