Eurologistics Magazine: Amazon.com; Change agent of retail and logistics – July 2011
“AMAZON.COM: Rewolucyjny model sprzedaży i logistyki”, published in the July 2011 issue of Eurologistics Magazine – in Polish.
“AMAZON.COM: Rewolucyjny model sprzedaży i logistyki”, published in the July 2011 issue of Eurologistics Magazine – in Polish.

I wrote an article entitled “The Strategic HR Department” where I shared my thoughts on the characteristics of a Human Resources Department that is strategic with a purpose of being an accelerant of the organization’s ambitions rather than one that is a bureaucracy whose emphasis is on compliance. Of course, compliance is an important responsibility…

Human behavior is as funny as it is interesting. We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience. We are conditioned to not question that which is “normal” – because that is the way it’s always been. And not given an alternative…

We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions? How many times have we read bad reviews on hotels or restaurants as compared to…

One of my colleagues wonders why I don’t eat – I often go until late in the afternoon until I take my first bite of the day. My simple response is that I don’t like to eat. I don’t enjoy eating for nourishment. But I do enjoy dining and the entire dining experience. I refuse…
Many people confuse effectiveness with efficiency. Organizations strive to be more efficient and in doing so, forget about how effective their actions really are. It should not come as a surprise that often the price for greater efficiency is less effectiveness. One of the first steps to take is to understand what efficiency and effectiveness…
One of the primary objectives of Lean is to achieve smooth continuous flow of material through the process. If there are bottlenecks within your process, they can inhibit flow, cause inventories, and prevent throughput from matching customer demand (Takt). In order to make progress towards Lean goals, bottleneck resources must be identified, managed and improved. From a…
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