You’ve heard it again and again: manufacturing is dead in America. What once made us a great nation has either moved offshore or rusted away. And with that wide-ranging loss in productive capacity, our national economy began its long, painful, sad descent… At least it seemed that way to a lot of folks. In reality,…
Eighty percent of all change initiatives fail. As you might imagine, that is a shocking statistic for those responsible for investing in change initiatives. So what works? Companies of any size can reap the rewards of a fighter pilot’s Culture of Performance by driving a culture focused on performance, execution and excellence. A rapidly changing…
My first article for 2012 addressed New Year’s Resolutions and made the argument that they are a critical requirement for any personal Continuous Improvement program and speaks directly to “Plan, Do, Check, Adjust”. A year has gone by and I find that I believe in it still. I resolved that 2012 was going to be…
Customer Focus – probably the most over-used, misunderstood phrase in business today. We hear it everywhere… every company is customer focused, every company prides itself on having the highest ratings in customer satisfaction. More than ever before, companies are spending millions on achieving higher customer ratings. And yet, Customers are ‘churning’ from one type of…
The usual quarrel in an improving organisation is that people must do two things at a time. Solve the daily problems and face the challenges that Lean evolution brings. (By Lean evolution, I mean all those changes that happen to a company, its people, their beliefs and behaviours, during the trip towards a Lean way…
As we come to the end of another year; we find ourselves reflective of the past’s hard fought battles, won and lost; of loves arrived and departed, and of business successes and disappointments. With rebuilding spirit, we look with great anticipation to what lay before us in the coming year. Most importantly, we look to…
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