Design Thinking For Operational Excellence™ Workshop Moderator Certification Course

Empower your leadership journey with our Design Thinking For Operational Excellence™ Workshop Moderator Certification Course – where innovation meets efficiency for transformative results.

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execute, Execute, EXECUTE!

That’s what company leadership wants to do most of all; convert thoughts into action. No more meetings that end in a decision to have another meeting. What if your meetings ended with a decision that moves the ball down the field? And what if nobody made that decision, but everyone made that decision through a collaborative effort that generated an agreed-upon outcome more quickly than ever before?

And what if you could remedy those challenges by learning one of the most innovative and transformational methods for collaborative problem solving that exists; one that compresses the time it took from notion to execution?

Unleash the Power of Design Thinking for Operational Excellence (DT4OpEx®) starting today!

Welcome to the forefront of innovation and transformation! Introducing Design Thinking for Operational Excellence—a game-changer in collaborative brainstorming that’s revolutionizing the way businesses can devise and deploy decisive responses faster and execute on their strategies more quickly. Indeed, Design Thinking for Operational Excellence is reshaping the landscape of problem-solving and innovation.

Why Design Thinking for Operational Excellence?

  • Unlock Creativity: Break free from conventional thinking and tap into the boundless realm of creativity. Design Thinking empowers teams to explore uncharted territories and uncover groundbreaking solutions.
  • Foster Collaboration: Build bridges between diverse perspectives and harness the collective intelligence of your team. With Design Thinking, collaboration isn’t just encouraged—it’s at the heart of every brainstorming session.
  • Drive Results: Transform ideas into actionable strategies and compress time to drive tangible results. Design Thinking isn’t just about ideation—it’s about executing innovative solutions that propel your business forward.

Are you ready to revolutionize the way you innovate? Let us teach you how to design and deploy your own DT4OpEx® problem-solving journeys and embrace creativity, foster collaboration, and drive real results that propel your business to new heights.

The Design Thinking for Operational Excellence (DT4OpEx®) Training and Certification Program is designed to equip participants with the essential skills and methodologies to enhance operational performance through innovative problem-solving. At its core, design thinking emphasizes a human-centered approach to addressing challenges, focusing on understanding user needs, generating creative solutions, and iteratively refining ideas. In this program, participants are immersed in the Design Thinking for Operational Excellence 7-Step Process, which guides them through empathizing with users, defining problem statements, ideating solutions, prototyping concepts, testing iterations, running a DT4OpEx® workshops, and implementing the successful solutions.

The value of the program lies in its ability to instill a culture of innovation and continuous improvement within organizations. By mastering and becoming certified in the DT4OpEx® 7-Step Process, participants develop the capability to identify inefficiencies, streamline processes, and optimize workflows to drive operational excellence. Additionally, the certification earned upon completion of the program serves as a tangible validation of their proficiency in DT4OpEx®, enhancing their credibility and opening doors to new opportunities for leadership and impact within their organizations. Overall, the structured program empowers participants to become catalysts for positive change, driving sustainable growth and competitive advantage in today’s dynamic business landscape.

Designing, developing, delivering, and documenting a design thinking for operational excellence workshop involves a comprehensive and structured approach to ensure its effectiveness and impact.

In the design phase, it’s crucial to define clear objectives aligned with organizational goals and participant needs. Understanding the audience’s background and expectations helps tailor the workshop content and activities for maximum engagement. Designing the workshop format involves selecting appropriate methodologies, such as brainstorming sessions, prototyping exercises, and user journey mapping, to stimulate creative thinking and problem-solving.

Moving to the development stage, crafting detailed agendas and materials ensures smooth facilitation and participant comprehension. Incorporating interactive elements, visual aids, and hands-on activities enhances learning and retention. Additionally, integrating technology tools and platforms can augment collaboration and idea sharing during the workshop.

During the delivery phase, skilled facilitators guide participants through the workshop agenda, fostering a supportive and collaborative environment. Encouraging open communication, active listening, and experimentation cultivates a culture of innovation and iteration.

Finally, in the documentation process, capturing key insights, decisions, and outcomes is essential for knowledge retention and future reference. Utilizing various mediums such as written reports, visual presentations, and multimedia recordings ensures accessibility and usability of the documentation.

By following these processes, organizations can create impactful design thinking workshops that drive innovation and problem-solving capabilities across teams.

1

REQUEST VALUE PROPOSITION

To effectively explain how value is created in a workshop, it’s essential to articulate a compelling value proposition. A value proposition encapsulates the unique benefits and advantages that a workshop offers to its participants. In this context, the value proposition should highlight the tangible and intangible outcomes that attendees can expect to achieve by participating in the workshop. This includes outlining the specific knowledge or skills they will gain, the problem-solving methodologies they will learn, and the potential impact on their personal or professional development. Additionally, emphasizing the experiential aspects of the workshop, such as interactive activities, group discussions, and hands-on exercises, can further enhance the perceived value. By crafting a clear and compelling value proposition, one can effectively convey how participation in the workshop translates into meaningful benefits and outcomes for the attendees.

2

QUALIFY STAKEHOLDERS

Qualifying stakeholders and determining who should be involved in the design of a workshop is crucial for its success. Stakeholders typically include individuals or groups who have a vested interest in the workshop’s objectives, outcomes, or resources. Identifying primary stakeholders, such as key decision-makers, sponsors, and beneficiaries, helps ensure that their needs and expectations are adequately addressed in the workshop design. Additionally, involving subject matter experts, facilitators, and participants in the design process can provide valuable insights and perspectives to tailor the workshop content and format effectively. By engaging relevant stakeholders early on and fostering collaboration throughout the design phase, the workshop can be tailored to meet the diverse needs and preferences of its intended audience, thereby maximizing its impact and effectiveness.

3

DESIGN A WORKSHOP

In crafting a workshop, meticulous planning ensures its effectiveness. Clarifying objectives at the outset guides the entire design process, aligning content and activities with intended outcomes. Tailoring the workshop to the audience’s needs and expertise levels is crucial for engagement and relevance. Employing diverse instructional methods, such as interactive exercises and group discussions, accommodates various learning styles and fosters active participation. Integrating breaks and networking opportunities sustains energy and encourages collaboration. Facilitation plays a pivotal role, requiring clear communication, adept time management, and adaptability to the group’s dynamics. Through this comprehensive approach, workshops become dynamic learning environments, empowering participants to achieve their objectives and apply newfound knowledge with confidence.

4

PROTOTYPING AND TESTING AN OFFER

Prototyping and testing a workshop offering before live delivery is essential for refining its effectiveness. By creating a prototype, facilitators can simulate the workshop’s structure, content, and activities to identify potential flaws and iterate on improvements. Testing assumptions through pilot sessions or focus groups allows for valuable feedback collection, helping to gauge participant engagement, comprehension, and overall satisfaction. Through this iterative process, adjustments can be made to optimize the workshop experience and ensure alignment with desired outcomes. Prototyping and testing mitigate risks associated with live delivery, enhancing confidence in the workshop’s success while maximizing its impact on participants.

5

DELIVER YOUR WORKSHOP

Delivering a workshop involves more than disseminating information; it’s about guiding, motivating, and inspiring participants towards meaningful learning experiences. Effective facilitators create an engaging environment where participants feel supported and encouraged to actively participate. By employing motivational techniques, such as setting clear goals, providing positive reinforcement, and fostering a sense of collaboration, facilitators can inspire participants to push beyond their comfort zones and explore new ideas. Additionally, sharing personal anecdotes, real-life examples, and success stories can add authenticity and relevance to the workshop content, igniting inspiration and motivation among participants. Through empathetic guidance and enthusiastic encouragement, facilitators empower participants to unlock their potential, overcome challenges, and achieve their learning objectives with confidence and enthusiasm.

6

FOLLOW-UP AND DOCUMENTATION

Follow-up documentation is a crucial aspect of any workshop, ensuring that the knowledge and insights gained during the session are not lost but instead, preserved and leveraged for future reference and application. Comprehensive documentation captures key learnings, action items, and participant feedback, serving as a valuable resource for both facilitators and attendees. It reinforces retention by providing a reference point for reviewing concepts and reinforcing learning outcomes. Moreover, it enhances accountability by clearly outlining next steps and responsibilities agreed upon during the workshop. Additionally, well-documented workshops facilitate knowledge sharing among stakeholders who may not have attended, maximizing the workshop’s impact and ensuring continuity of efforts. Ultimately, investing time and effort in follow-up documentation contributes to the long-term success and effectiveness of the workshop.

7

ARCHIVE AND SHARING/ANALYTICS

Archiving and sharing the results of a workshop, along with its analytics, is integral for maximizing its impact and promoting continuous improvement. By documenting key insights, outcomes, and participant feedback, organizations can create a valuable repository of knowledge that informs future decision-making and strategy development. Sharing these results with stakeholders, both internal and external, fosters transparency and accountability, demonstrating the workshop’s value and facilitating alignment across teams. Moreover, analyzing workshop analytics provides valuable insights into participant engagement, learning outcomes, and areas for improvement. This data-driven approach enables organizations to refine workshop content and delivery methods, ensuring ongoing relevance and effectiveness. Ultimately, archiving and sharing workshop results and analytics empower organizations to leverage their investment in workshops for long-term success and growth.

Our Design Thinking for Operational Excellence™ Moderator Training and Certification course will prepare you to create and moderate rapid-deployment workshops using the principles of Design Thinking in support of your Operational Excellence program and helping your company to become an high-performance organization.

This exciting educational opportunity focuses on unleashing your creative potential through design thinking! This 3-Day in-person experience will immerse yourself in a dynamic environment where you’ll learn about the concepts of design thinking and how to apply design thinking principles to drive operational excellence.

With a maximum of 12 students allowed in our open-enrollment courses, it is guaranteed to be a very intimate learning experience designed to maximize the amount of time and attention given to each of the student’s efforts and allow for meaningful peer-to-peer engagement.

Discover innovative strategies and techniques that will empower you to tackle complex challenges with fresh perspectives. And engage in interactive workshops led by industry experts to develop your problem-solving skills. Best of all, you will get to use these skills to tackle real challenges in your own organization as your exercice; helping to bring back to your organization a culture of innovation.

We recommend a minimum of two students from each company attend our open-enrollment courses to ensure the best quality outcome; especially for the practical exercise tackling a real business challenge the business may be facing. You may also consider hosting a company-specific training and certification program.

Whether you are a seasoned professional or just starting your journey, this unique learning opportunity will have you collaborating and networking with peers and colleagues to share experiences, and gain insights from other industry leaders.

Don’t miss this incredible chance to enhance your creative thinking abilities and drive next-level operational excellence through your organization in new and exciting ways.

EACH STUDENT WILL RECEIVE:

  • Three full days of intense and personalized education and training on DT4OpEx® with an expected outcome of being capable of designing, delivering, and documenting a DT4OpEx® workshop using the 7-step process.
  • Copies of “State of Readiness” and “Billboard Design Thinking”. (Participants receive Kindle versions)
  • DT4OpEx® workshop templates numbers 02, 03, and 04 to create your own workshops.
  • Opportunity to become fully certified by delivering your own-designed DT4OpEx® workshop to an end-user and reporting back and debriefing the experience.

STUDENTS PER CLASS:

Maximum of 20 participants in a class

Contact us for a company-specific program

3-Day Agenda for the DT4OpEx® Training and Certification Program

Day-1:  Learn the basics & design your workshop

You will learn the most important methods and tools used to run a design thinking workshop successfully.

You get a good understanding of the skills and group dynamics that are required to ensure quality and effectiveness of a design thinking workshop.

Your takeaways from Day-1

  • Learn DT4OpEx® basics
  • Get to know the Billboard method
  • Understand the value of design
  • Understand the value of design
  • Understand the moderator role
  • Design and plan a workshop

Morning

  • Welcome and getting to know each other
  • Discuss purpose and ambitions of the workshop
  • Introduction to the concepts of Operational Excellence, Design Thinking, and to Design Thinking for Operational Excellence™ (DT4OpEx®)
  • DT4OpEx® workshops benefits
  • Design Thinking basics
  • DT4OpEx® workshop tools and methods

Afternoon

  • Introduction to the logical elements of DT4OpEx®
  • Walk-thru DT4OpEx® Billboard example
  • Moderator skills and group dynamics
  • Engage in a DT4OpEx® workshop challenge and debrief experience for lessons learned
  • Decide on final workshop layout for Day-2
  • Distribute presentation slots and tasks for Day-2

Day-2:  On-stage delivering your own workshop

You will moderate your first Billboard Design Thinking workshop.

Each participant will moderate one part of the workshop the group designed together on day one.

Your takeaways from Day-2

  • Try out what you learned on day one
  • Experience how it is to moderate
  • Take the role of a participant
  • Work in a secure environment
  • Get feedback from piers and trainer
  • Experience an entire workshop
  • See what’s possible in one day

Morning

  • Review Day-1 with discussion period
  • Tips for moderating a workshop including the use of the Socratic Method and Timeboxing
  • Consulting on the setup and use of materials and technology
  • Instruction and consultation on how to create the DT4OpEx® journey and prepare a Billboard
  • Briefing of Billboard and setting expectations

Afternoon

  • Team participants moderate their Billboard slots
  • Debrief and feedback from trainer and piers
  • Workshop closing and next steps
  • Summary and wrap-up of the day
  • Preparations for Day-3

Day-3: Digital skills

You will learn the skills you need to design and run your workshop from first contact through completion.

Your takeaways from Day-3

  • Learn  the workshop life-cycle including the inter-personal and technical skills necessary from initiation to completion.

Morning; Learn the “7-Step Method”

  1. Request value proposition
  2. Qualify stakeholders
  3. Designing a workshop
  4. Prototyping and testing an offer
  5. Delivering a workshop (workshop setup)
  6. Follow-up and Documentation
  7. Archiving, sharing, and analytics

Afternoon

  • How to engage the owner of the challenge
  • Creating and sending out a workshop Proposal
  • Getting posters and workshop materials printed
  • Preparing to deliver your workshop
  • Documenting your workshop
  • Planning and time commitment expectations
  • Open Discussion and Closing