2011-Jan: Operational Excellence by Design eNewsletter

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Featured Articles:
Excellent Customer Service…Is Only Necessary If There Is A Choice;
Sitting on a Gold Mine: Uncovering Hidden Profit Centers;
Stream-Mining Work: Connecting the Cross-Currents of Knowledge

XONITEK eNewsletter

January 2011

XONITEK LogoOperational Excellence by Design

– A cross-disciplinary approach in the pursuit of perfection. 


Excellent Customer Service…

… Is Only Necessary If There Is A Choice 

By Joseph F Paris Jr;  Chairman, XONITEK Group of Companies


Human behavior is as funny as it is interesting. We take as a given that with which we grew-up as a child – our country, our local community, our heritage, our religion, our government – collectively our experience.  We are conditioned to not question that which is “normal” – because that is the way it’s always been.  And not given an alternative to compare and contrast, we accept the status quo without challenge.

That is until there is an option, an alternative.

Click here for full article.


Sitting on a Gold Mine: 

Uncovering Hidden Profit Centers 

By Stephen Long, PhD

Managers understand one important fact in today’s global economy: Businesses must perform at the highest standard and then continually improve just to be competitive. Great performance is becoming more and more valuable and hidden pockets of profit exist in every organization.

Click here for full article.

Stream-Mining Work:  
Connecting the Cross-Currents of Knowledge

By Kelvin F. Cross

The vice president of leading HMO (Health Maintenance Organization) laments: “We know how to streamline work from point A to point B, but we don’t know how to routinely and rapidly streamline learning from our collective experiences, especially across our disparate functions and processes.”

… She is not alone.

Click here for full article.

Contact the Editor

DeMarsYou are getting this email because you either subscribed or are a member of one of the internet communities managed by XONITEK.

If you have any questions or comments related to this publication – or if you might be interested in submitting an article for consideration – please contact Trinity DeMarsDeMarsTK@xonitek.com

Industry Events


Feb 2-5: ICOEGC-2011
R.V.College of Engineer’g Bangalore India.  Delivery from Joseph Paris of:

Workshop (Feb-02); 

Leveraged Learning

Keynote (Feb-03); 

A Frictionless World
Mar 28: SIOM Six-Sigma

University of Strathclyde
Glasgow, Scotland 
3rd Euro Research Conference on CI & LSS
Joseph Paris Keynote

Op-Ex Survey

Problems Between Sales and Production

Headline News & Thought Food  

Economist Logo

The Tussle for Talent

(Government) Workers of the World, UNITE.!

Matt Ridley: When Ideas Have Sex

Professional Organizations

20's crop
20's crop

ACG Logo


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