What is an operating model?
By Andrew Campbell
Business language is full of jargon. Even worse, much of the jargon means different things to different people. And the place where these problems loom largest is around strategy and how it should be executed.The word strategy itself has many meanings. The phrase strategic plan has even more interpretations. Then there are words like goals, objectives, scorecards and targets that are used in many different ways. The phrase “business model” has resonance, but no two managers or consultants use the same definition. The phrases “operating model” and “target operating model” are no different.