Eulogy for a Continuous Improvement Program
When you were born, everyone could see the twinkle in your eyes for the fire and passion you held. As you grew, you became inspired by the reported accomplishments of others; and consumed with great enthusiasm and dedication every bit of knowledge that was at your disposal. You had the good fortune of being influenced by mentors along the way who helped you to know their espoused path to the Corporate Valhalla as they understood it. Driven by this youthful exuberance, you believed you could make a positive and indelible mark on the world.
You started applying what you knew to pursuing your purpose in life; to improve company performance by delighting customers and improving the circumstances of those who worked at the companies dedicated to such. When you matured from being a disjointed series of projects to being a program, there was great fanfare and much self-congratulations as you worked on one project after another in pursuit of these goals – driving benefits every step of the way.
But in early 2020, you started to not feel like your usual self, growing increasingly anxious as you became progressively ill. People started treating you differently than you had become accustom. And by the middle of 2020, bereft of life, you had shed your mortal coil and passed onward into that good night.
But it was not COVID that killed you.
No, the root-cause of your death was an unmistakable void, even misguidance, in the knowledge you gained as you matured and grew and the purpose that you had. And that is why you died.
by Joseph Paris
The Best Education and Training System in the World
You can’t become a high-performance organization without having the capacity and capability to deliver – and this is especially true when it comes to your most important assets – your team.
The Readiness Institute’s education and training system is world-class and is accredited for continuing education credits. It’s integrated learning approach will maximize the retention of the knowledge and, if our prescriptive approach is followed, will never be a cost to your organization.
Operational Excellence Enterprise Readiness System (OpEx-ERS) white-paper and module guide.
Benchmark your Operational Excellence Program
They say that “up to 70% of Operational Excellence and Continuous improvement programs fail.”
Don’t be one of them. Be the exception, not the rule.
“Fail to plan, plan to fail.” To help you, your program, and your company to be successful, XONITEK has created a Program Architecting Whitepaper where you will find the best practices for the planning stage of an OpEx/CI program.
Even if you already have a program, you can use it as a benchmark to see how your efforts compare.
Click below to receive a copy of our 20+ page
Best-Practices Program Architecting Whitepaper.
Operational Excellence in a Digital World
Traditionally in the Service Industry, Operational Excellence (OpEx) focused on the Operations function: Back and Mid Offices fulfilling the client’s request. Main focus was on decreasing handling and throughput time, with techniques like Lean Thinking, Six Sigma and Scientific Management. The goal was mainly to let humans work more efficiently.
However, in the last years, the Service Industry has been undergoing a Digital Transformation (DX), with ‘old jobs’ being lost at a big rate. In a true DX, Customer Experience is improved using digital techniques, while automating the work. As a result, the ‘good old’ Back Offices are rapidly shrinking and so is the field of OpEx.
So what is the impact of this DX on the OpEx field of expertise? Should we ‘say goodbye’ to the field of OpEx? Forget about Lean, Six Sigma and Scientific Management?
By: Koen Boomsma, Stefan Voskuilen
and Mathieu van Straateb
Need a High-Energy Expert Speaker?
Time is the enemy, and in these challenging times…
… are you and your organization Ready?
Thousands of people and companies from around the world have benefited from participating in my “State of Readiness Masterclass and Workshop“.
I am Joseph Paris; and I help companies become high-performance organizations by using operational excellence to be in a “state of readiness“.
In addition to my masterclass and workshop, contact me if you need a dynamic and impactful speaker to deliver a keynote, or plenary/breakout session for your corporate event or conference. I am also an experienced event chairperson, panelist or panel moderator.
Click below to receive a copy of my biography and the abstract of my “State of Readiness Masterclass & Workshop” and select plenary sessions.
Joseph Paris will be delivering a sorely needed workshop entitled “Operational Excellence – Gaining and Sustaining Alignment and Commitment”.
All attendees will receive a signed copy of his highly regarded book, “State of Readiness; Operational Excellence as Precursor to becoming a High-Performance Organization”
Manage You Suppliers’ Internal Defects
As a manufacturer, we want our defects rate to be as close as possible to the “Six Sigma level, 3.4 defects per million opportunities” (DPMO) on products we fabricate. A possibly overlooked key is how we manage our suppliers’ defects; what they do with the recovered contents off the parts we reject and return to them, and get shipped back to us as input to our own manufacturing processes. Here’s what we need to know, and take action on.
The ultimate customers (the final buyers of the OEMs’ products) can have confidence with the quality of the goods they get, when informed that the manufacturers of the products they buy, and the manufacturers’ supply chain, practice “lean six sigma.” As professionals in the supply chain, we do not intend to fail these customers: the OEMs and the final buyers.
But are we failing them? Did we ever fail them? Sadly, based on the writer’s decades of North America manufacturing experience, the answer is: “In a few cases, yes!” Why? How?
by The Operational Excellence Society
Reach the Largest OpEx Community in Existence.
The Operational Excellence Society is the center of gravity for the discipline and its reach is 750,000+ people.
– 80% have budgetary and P/L authority;
– 70% work at companies with greater than 1,000 employees and
– 30% work at companies with greater than 10,000 employees
Contact us if you would like to share your ambitions and discuss how we can partner to get your offering in front of people who are interested in how you can drive value to them.
Click below to receive our Media Kit
In this video/audio episode of the SoR podcast, I invited Manuel Ugarte, Director at the US Army’s Combat Capabilities Development Command.
It’s a great conversation filled will great story-telling of Manuel’s career in the US Army and some of the more audacious things Manny has done – some of which found me laughing so hard I was brought to tears.
So here’s the story;
Antlerboy and JP had noticed that all of the guests at The Outliers Inn have been men. So we wanted to consciously seek to make our guests more diverse and we came up with the idea to devote a show only to guests who were women – that we decided to call it “Lady’s Night” was a faux pas,, admittedly.
However, our guests were gracious, understanding, and forgiving of our faux pas. And it’s a good thing. Because the conversations left an indelible and positive on the managers of The Outliers Inn and we hope they will return soon.
This will be a new podcast that will delve into the profession of Supply Chain and Logistics with the hosts being Ron Leibman and Joseph Paris who together have decades of experience in helping companies from around the world organize and optimize their supply chains, warehousing, and transportation.
From legal issues to operational challenges, each episode will focus on some topic that supply chain professionals and businesses will benefit from being aware of and understanding.
If you are interested in the subject of Emotional Intelligence, we have assembled a small portfolio of reference materials on how to engage socially and collaborate, Specifically, the tools and techniques related to “Red Teaming”
We are sure you will find them all to be interesting reads and invaluable references for those interested in Emotional Intelligence, brainstorming, and how to emotionally engage your workforce.