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2017-April: Operational Excellence by Design eNewsletter

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Issue: 2017-04
April 2017

Founder’s Corner

Doing Right vs. Doing It Right


Joseph Paris


It seems that not a day goes by without our reading about someone getting caught in the processes of a system – aggreged not (necessarily) by nefarious intent, but by a process that didn’t take into consideration some set of circumstances. Sometimes, the angst endured is amplified by the subsequent processes initiated in a chain of events.

Take the situation of Dr. David Dao who, on April 9th 2017, was supposed to fly from Chicago to Louisville on United Flight 3411.  Dr. Dao had been issued a boarding pass, was checked-in and seated in his assigned seat.  United needed to make room for some flight crew required in Louisville to man a flight originating from there and asked for volunteers to give-up their seats (with compensation for the inconvenience).  When not enough volunteers came forward, United decided to select passengers (based on a predetermined algorithm) and involuntarily “re-accommodate” them (bump them against their will)…

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Featured Events

Global Digital Transformation & 

 Operational Excellence Summit

April 27-28, 2017 | Dusseldorf, Germany

Digital Transformation and Operational Excellence is taking place at lightning change in almost all industries and has become a fundamental condition for the future survival of businesses.

Join us at this unique event,
at which Joseph Paris
 will be having a 
Plenary session
 on ‘How to make Operational Excellence as part of your Organizational DNA’ and moderating a thought provoking panel discussion.


IISE Annual Conference & Expo 2017

May 20 – May 23 2017 | Pittsburgh, PA

Will YOU be at the largest industrial and systems engineering event of the year?

Joseph Paris will be acting as a member of the advisory board and deliver three break-out sessions at this event. Connect with and learn from others during the conference’s educational sessions and networking events. 

Thought Food






Scooby Doo Leadership


When I was a child one of my favourite cartoons was Scooby Doo, with its ‘tongue in cheek’ humour and pseudo ’70s approach to life. Even the low budget nature of Hanna Barbera’s cartoon was compelling and somehow added to the enticement of the programme.

However, during some recent reflection on Leadership challenges I considered how surprisingly similar both a day in the office and an episode of Scooby Doo can be.
Before you dismiss my idea, consider the usual script of an episode and its key components…


By Philip Holt

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Why You Should Bring Operational Excellence to Sales


How will your company reach its revenue and profitability goals in the short term? If you are growing now, how will you sustain that growth in the future? If answering these questions is a struggle, you are not alone.

In many B2B companies sales productivity has been declining in recent years. A study by CSO Insights said only 55.8% of salespeople made their annual quota in 2016 (down from 63% in 2012).  It is now common for 75% of deals in sales pipelines to never close, according to Accenture. 40% turnover among sales teams is common. Sales forecasts have become even less accurate.



By Michael Webb

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Trust me…


Connect with us…

The Outliers Inn Podcast

Episode 17 –
 Corporate Superstition

Topic:  Join Antlerboy and JP as they talk with Stephan Meyer where they discuss the topic of Corporate Superstition. Why are things done “this way” and not some other way in various corporations. What happens when the old ways are found to be incorrect? What are some ways to overcome these  superstitions.

Hosts: Joseph Paris, Founder of the OpEx Society & Benjamin Taylor, Managing Partner of RedQuadrant.

Guests: Stephan Meyer orchestrates successful change initiatives in the field of operational excellence.


   Calendar of Events


OpEx Discussion


The phases of a Lean transformation

OpEx Vault


Operational Excellence Maturity Model


I have met countless Continuous Improvement and Operational Excellence professionals over the course of my career. And, in turn, I have become acquainted with their roles and efforts in regards to driving value to their organizations. Oftentimes, these professionals, although possessing great passion for, and pride in, the value they drive to their companies, express their frustrations at the lack of proper support from their company in their efforts.


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Contact the Editor
Thank you for being a valued reader. Please feel free to contact me if you have any questions or comments related to this publication – or if you might be
interested in submitting an article
 for consideration in our eNewsletter.
Gretchen Lubbe – Editor
Read: The Operational Excellence Manifesto”  Biography          Linked-In          Blog          Executive-Team
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